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Recruitment prototype. Not an official service of the Government of Kerala. All data shown is fictional.

CM KeralaGrievance Portal

Tell the Chief Minister's Office what needs fixing.

Report a problem with a road, hospital, school, water supply or any other public service in Kerala. Your grievance is reviewed by the CMO, sent to the department responsible, and every step is recorded against your reference number.

Submit a grievance
Sample tracking recordCMK-2026-004817

Streetlights out along MC Road near Kodimatha for three weeks

District
Kottayam
Department
Local Self Government
Priority
Medium
  1. Submitted

    Reference number issued to the citizen.

  2. Under Review

    CMO desk confirmed the suggested department.

  3. In Progress

    Forwarded to Kottayam Municipality. Site inspection on 17 Oct.

  4. Resolved

    14 streetlights replaced. Action report accepted by the CMO.

Where this year's grievances stand

24,662 grievances received from January to October 2026.

Sample figures for demonstration.

Resolved
18,41275%
In Progress
3,90616%
Under Review
1,2885%
Submitted
7443%
Reopened
3121%

Grievances reached the CMO from all 14 districts. The average time from submission to first review was 3.2 days, and resolved grievances closed in 11 days on average.

Departments that act on grievances

You do not need to know which department is responsible. Describe the problem and the CMO routes it.

See all 12 departments

  • Public Works

    State roads, bridges and government buildings, from potholes to stalled construction.

  • Health and Family Welfare

    Government hospitals, primary health centres, medicine supply and public health drives.

  • Local Self Government

    Panchayats, municipalities and corporations: streetlights, waste collection, building permits and certificates.

  • Water Resources

    Drinking water supply, pipeline leaks, irrigation canals and flood protection works.

  • General Education

    Government and aided schools, scholarships, mid day meals and school infrastructure.

  • Revenue

    Land records, village office services, disaster relief payments and revenue certificates.

From complaint to resolution

  1. 1

    You submit

    Describe the problem and get a reference number straight away.

  2. 2

    CMO reviews

    Staff at the Chief Minister's Office check the details and priority.

  3. 3

    Department assigned

    The grievance is forwarded to the department and officer responsible.

  4. 4

    Action taken

    The officer investigates, acts and files an action taken report.

  5. 5

    Resolved

    The CMO accepts the report and you are told the outcome.

Read the full process

Before you submit

Keep the exact location, the date the problem started and any earlier application or complaint number ready. A clear photo helps the department act faster.

Submit a grievance