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Recruitment prototype. Not an official service of the Government of Kerala. All data shown is fictional.

CM KeralaGrievance Portal

How a grievance moves from you to the people who can fix it

Every grievance follows the same five stages. Each change of status is recorded with the date and the person responsible, so you can always see where your grievance is.

  1. Stage 1: You submit your grievance

    Who acts
    Citizen
    Status
    Submitted

    Sign in, choose your district and a category, and describe the problem in your own words. Attach a photo or document if you have one.

    • The AI assistant suggests a department, category and priority as you type. You can accept or change each suggestion.
    • A reference number such as CMK-2026-004817 is issued the moment you submit.

  2. Stage 2: The CMO reviews it

    Who acts
    CMO administrator
    Status
    Under Review

    Staff at the Chief Minister's Office read every grievance. They check the details, confirm or correct the suggested department and set the priority.

    • Possible duplicates are flagged for a person to check, never merged automatically.
    • Review is completed within 3 working days.

  3. Stage 3: It is assigned to a department

    Who acts
    CMO administrator
    Status
    In Progress

    The CMO forwards the grievance to the department responsible and, where possible, to a named officer. The assignment is recorded on your grievance.

    • You can see which department holds your grievance at any time.
    • Internal remarks between the CMO and the department stay internal.

  4. Stage 4: The department takes action

    Who acts
    Department officer
    Status
    In Progress

    The officer investigates, updates progress as work happens and files an action taken report describing what was done.

    • Progress remarks written for the citizen appear on your tracking page.
    • Grievances still open after 30 days are flagged as overdue and escalated by the CMO.

  5. Stage 5: The CMO confirms the resolution

    Who acts
    CMO administrator
    Status
    Resolved

    The CMO reviews the action taken report. If it answers the grievance, the case is marked resolved and you are told the outcome.

    • You can leave feedback on how your grievance was handled.
    • If the problem is not fixed, the CMO can reopen it and send it back to the department.

What each status means

These are the only statuses a grievance can have. You will see them on your dashboard and on the tracking page.

Grievance statuses and their meaning
StatusMeaning
SubmittedReceived and waiting for CMO review.
Under ReviewCMO staff are checking the details and deciding where it goes.
In ProgressA department is responsible and acting on it.
ResolvedThe CMO has accepted the department's action report.
ReopenedSent back for further action after review or citizen feedback.

Still unsure whether your problem belongs here? Read the questions and answers or contact the grievance cell.

Submit a grievance