One place to be heard, and to see what happens next
The CM Kerala Grievance Portal connects citizens directly with the Chief Minister's Office and the departments that serve them.
- Purpose
- People often know exactly what is wrong: a road that floods every monsoon, a pension that stopped, a health centre without a doctor. What they lack is a way to reach someone who can act, and a way to see whether anyone did. This portal gives every citizen a direct line to the Chief Minister's Office and a record of what happened next.
- Vision
- A Kerala where no reasonable grievance goes unanswered, and where every citizen can see who is responsible for fixing a problem and how far they have got.
- Mission
- To receive grievances from all 14 districts in one place, review each one at the CMO, route it to the department responsible, hold that department to a timeline and report the outcome back to the citizen in plain language.
Objectives
- Review every grievance at the CMO within 3 working days of submission.
- Assign each grievance to a named department and officer, never to a general inbox.
- Record every status change with the time and the person who made it.
- Escalate grievances that remain unresolved after 30 days.
- Tell the citizen what action was taken, not just that the case is closed.
- Use district and department figures to find recurring problems and fix them at the source.
About this prototype
This site was built as a recruitment assessment. It is not affiliated with or endorsed by the Government of Kerala or the Chief Minister's Office, and every grievance, figure and name on it is fictional.